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How are refunds credited?Updated 2 months ago

Refunds are issued in the form of original payment.

If the product is returned in accordance with this Return Policy, Stoko will credit your original form of payment you used to make the original purchase and any applicable taxes after the product has been returned and processed at our warehouse.

What happens if the credit card I used purchased with has been cancelled?

We are unable to refund payment to a different credit card than the original order was purchased with. What we have commonly seen in the past, is that your bank provider will reroute the credit to either:
  1. An alternative account that you have with that bank
  2. To a holding account that is not specifically associated with you, but will be reconciled to you via paper cheque or similar.
Once you receive the notification that the refund has been processed by us, we recommend calling or talking to the manager at your bank to let them know the situation.
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