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Stoko Support Centre - USA

Got a burning question? Check our support center! If you don't see what you're looking for, you can contact our Support Team through our contact form. 

Stoko Support Center | support.stoko.com

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Apparel?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Are there other sizing metrics I can use to determine my size?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for return shipping?

Can I return or exchange Supportive Tights that have been worn?

What happens if the credit card I purchased with has been cancelled?

What if I don't have my order number?

Returns & Exchanges

How long does shipping take?

When is the last day I can order to get my product by Christmas?

How long does your express shipping take?

Do you ship to PO Boxes?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

Shipping & Order Status

How do I start my warranty claim?

How long does a warranty order take?

What is covered under the Stoko 1-Year Limited Warranty?

What is not covered under Stoko's 1-Year Limited Warranty?

1-Year Warranty

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

What is the compression of Stoko products?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Do you have a phone number to contact your Support Team?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Payment & Promos

Frequently Asked Questions

What happens if I use my own shipping label for a return?

Not sure what size you are, or how the product should be fitting? We answer all those questions and more.

Questions about our tech or what our products are intended for? Learn more here.

From washing, to product recommendations, to specific questions about our line up, we got you covered!

Looking for more information on our 60-day trial? Or simply how to return or exchange your product? No problem!

All the fun questions about shipping or any issues you may run into, head here for all the answers!

Others may have been wondering the same thing as you, we curated what we think is the most frequently asked!

When returning a package, if you use your own label instead of the one provided by our system, we ask you to share the receipt or tracking information with us. Our system tracks the labels we provide, so if another label is used, it's essential to co

<p>When returning a package, if you use your own label instead of the one provided by our system, we ask you to share the receipt or tracking information with us. Our system tracks the labels we provide, so if another label is used, it&apos;s essential to communicate the relevant tracking details to ensure we can follow the return process and provide you with the appropriate service regarding the returned item.</p>

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