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Stoko

Please contact <a href="mailto:hello@stoko.com">hello@stoko.com</a> with proof of purchase or order number and we will be happy to help you with the next steps.&#xA0;

Please contact hello@stoko.com with proof of purchase or order number and we will be happy to help you with the next steps.

How do I request a return or exchange?

Free Returns & Exchanges

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Tights that have been worn?

What is covered under Stoko's Limited Warranty Policy?

What is not covered under Stoko's Limited Warranty Policy?

How do I start my warranty claim?

How long does a warranty order take?

1-Year Warranty

How long does standard shipping take?

How long does your express shipping take?

Which countries do you ship to?

How do I track my order?

What do I do if tracking shows my order as delivered but I still haven't received it?

Shipping & Order Status

How do I change or cancel my order?

What happens if I need to change or cancel an order that has already shipped?

Changes & Cancellations

Are Stoko products covered by insurance?

How do I start an insurance claim with my third-party provider?

Are Stoko products registered as a medical device?

What is the compression class and rating of Stoko products?

Do Stoko products have any rigid materials?

Insurance Coverage

What are the differences between K1 models?

Is there any difference in the level of support between each of your products?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

How does Stoko's bracing technology work?

Can Supportive Apparel products be worn in the water?

How does the Stoko Ski Sock work?

Product Questions

Why can't I find my size on the size chart?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my K1s?

What size should I buy?

How will these fit in my ski or snowboard boots?

Why do my K1s fit so tight?

How do I adjust the support of my K1s?

What should I expect when I first wear my K1s?

Sizing & Fit Questions

Will the K1s support my injury?

Do the K1s support Osteoarthritis?

Which activities are the K1s best suited for?

Specific Use Questions

Frequently Asked Questions

How do I request a return or exchange?Updated 12 days ago