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How do I start my warranty claim?Updated a month ago


To start a warranty claim, please contact our Stoko Support Team at [email protected]. Please include your order number (if purchased from or receipt as proof of purchase if purchased elsewhere.  Please also include an explanation with photographs of the damaged product. 

Note - Stoko reserves the right to refuse warranty service to any person who, in Stoko’s sole discretion, abuses its products or warranty policy.

If Stoko determines that your product is subject to this warranty, Stoko will, during the Warranty Period, in its sole discretion: (1) replace the product with the same model product, (2) replace the product with a comparable product should your product be discontinued or otherwise unavailable, or (3) provide you with a voucher to be used toward the purchase of other Stoko products on If Stoko replaces your product, the replacement product will start a new Warranty Period, but does fulfill the remainder.

Stoko will provide return shipping for your warrantied product. However, until received by Stoko, you shall bear the risk of loss. To the fullest extent permitted by law, the above three remedies shall be your sole and exclusive remedies under this Limited Warranty and supersede any prior contrary or additional representations, whether oral or written.

Please note: you will be asked to fill out a short customer survey before we approve your warranty claim.

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