Stoko logo
Stoko logo

All articles

What happens if the credit card I purchased with has been cancelled?Updated 2 months ago

We are unable to refund payment to a different credit card than the original order was purchased with. What we have commonly seen in the past, is that your bank provider will reroute the credit to either:

  1. An alternative account that you have with that bank
  2. To a holding account that is not specifically associated with you, but will be reconciled to you via paper cheque or similar.

Once you receive the notification that the refund has been processed by us, we recommend calling or talking to the manager at your bank to let them know the situation.

Was this article helpful?