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What is not covered under Stoko's 1-Year Limited Warranty?Updated 3 days ago

Stoko's limited warranty does not cover the following:

  • Damages caused by misuse, abuse, or by accident or negligence;
  • Failure to observe care instructions, including incorrect laundering;
  • Damage caused by rips, cuts, or tears to the fabric itself (i.e., snags, punctures, or holes not occurring on a seam). Note: seam failures such as seam rips or seam fraying are considered manufacturing defects and are reviewed separately under the warranty claim process;
  • Normal wear and tear;
  • Cosmetic damage (i.e., minor scratches, surface deformations, or discolouration) including natural fading of colours;
  • Unauthorised modification or alteration including any repair done outside of Stoko Customer Service;
  • Products purchased from unauthorized dealers (including, without limitation, products purchased through (i) third party auction sites, (ii) unauthorized dealers selling via third party marketplaces, or (iii) dealers selling altered or modified products);
  • Products that have been worn in salt water and/or underneath a wetsuit;
  • Products that have not been used in accordance with Stoko's Instructions for use (IFU);
  • Products purchased "used", "as-is", "without warranty", or,
  • Any damages arising after the warranty period.

You can learn more and start your claim here.

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