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Stoko Support Centre - USA

Currently, we do not have an open phone line for Customer Support! We are happy to answer any questions you have through our <a href="https://stoko.com/pages/contact-us">contact form</a> or online chat.&#xA0;We strive to get back to all customers within 1-3 business days. Sometimes our responses can land in spam or junk folders, please be sure to check there.&#xA0;We are stoked to connect with you and chat all things Supportive Apparel and how it can help you get back to what you love!

Currently, we do not have an open phone line for Customer Support! We are happy to answer any questions you have through our contact form or online chat. We strive to get back to all customers within 1-3 business days. Sometimes our responses can lan

Do you have a phone number to contact your Support Team?

Frequently Asked Questions

Payment & Promos

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Do you have other sizing metrics to base my size off of?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

How does the Stoko Ski Sock work?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for return shipping?

Can I return or exchange Supportive Tights that have been worn?

What happens if the credit card I purchased with has been cancelled?

What if I don't have my order number?

Free Returns & Exchanges

How long does shipping take?

Do you ship to PO Boxes?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

Shipping & Order Status

How do I start my warranty claim?

How long does a warranty order take?

What is covered under the Stoko 1-Year Limited Warranty?

What is not covered under Stoko's 1-Year Limited Warranty?

1-Year Warranty

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Which activities are Supportive Tights best suited for?

Specific Use Questions

What happens if I use my own shipping label for a return?

Do you have a phone number to contact your Support Team?Updated 9 months ago