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Stoko

Stoko offers shipping within North America, please note that order processing may take an additional 1-2 business days from the stated shipping times below: <ul><li dir="ltr" style="font-size: 16px;">Standard Shipping 6-10 Business Days&#xA0;</li><li dir="ltr" style="font-size: 16px;">Express Shipping 2-5 Business Days</li></ul>You can learn more about our shipping policies <a href="https://stoko.com/pages/shipping">here</a>.&#xA0;

Stoko offers shipping within North America, please note that order processing may take an additional 1-2 business days from the stated shipping times below:. You can learn more about our shipping policies here.

How long does shipping take?

Shipping & Order Status

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Stoko Support System

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my K1s?

How will these fit in my ski or snowboard boots?

Why do my K1s fit so tight?

How do I adjust the support of my K1s?

What should I expect when I first wear my K1s?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Do you have other sizing metrics to base my size off of?

Sizing & Fit Questions

What are the differences between K1 models?

How do I wash my Supportive Tights?

Can Supportive Apparel products be worn in the water?

How does the Stoko Ski Sock work?

How do I know when products will be restocked?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Tights that have been worn?

What happens if the credit card I used purchased with has been cancelled?

Free Returns & Exchanges

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-sale ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

Can I buy Stoko in retail stores?

Do you have a phone number to contact your Support Team?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Are Stoko products covered by insurance?

How do I start an insurance claim with my third-party provider?

Are Stoko products registered as a medical device?

What is the compression class and rating of Stoko products?

Do Stoko products have any rigid materials?

Insurance Coverage

What is covered under Stoko's Limited Warranty Policy?

What is not covered under Stoko's Limited Warranty Policy?

How do I start my warranty claim?

How long does a warranty order take?

1-Year Warranty

Will the K1s support my injury?

Do the K1s support Osteoarthritis?

Which activities are the K1s best suited for?

Do the Supportive Tights provide hip and lower back support?

Specific Use Questions

Frequently Asked Questions

How long does shipping take?Updated 16 days ago