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Shipping & Order Status

All the fun questions about shipping or any issues you may run into, head here for all the answers!

How long does shipping take?

Stoko offers shipping within North America, please note that order processing may take an additional 1-2 business days from the stated shipping times below:. You can learn more about our shipping policies here.

How do I change or cancel my order?

Stoko cannot make changes or cancel orders once your order has been placed. This includes adjusting any shipping address information. Please double-check that all information you input is correct when creating the order, before processing your paymen

Which countries do you ship to?

Currently, we only ship within Canada and the United States.While we hope to ship internationally in the future, at this time we do not have the appropriate medical device documentation and registration to sell our products elsewhere.

How do I track my order?

Following your purchase, you will receive an email confirmation. Once your order is processed and shipped, you will receive an additional email with tracking information. If you are having a difficult time accessing your tracking information, please

Where can I find my pre-sale ship by date?

The date will be noted at the time of checkout and also in your confirmation email! You will receive another email with tracking information once it has been fulfilled and shipped from the warehouse. If you cannot locate your confirmation email, or h

What do I do if tracking shows my order as delivered but I still haven't received it?

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days please reach out to us at our contact form. A member of our team will reach out to the sh

What happens if my shipment is lost?

We offer package protection at checkout. If you purchase package protection and your shipment is confirmed lost by the carrier, we will send you a second package as soon as possible!