All the fun questions about shipping or any issues you may run into, head here for all the answers!
Stoko offers shipping within North America, please note that order processing may take an additional 1-2 business days from the stated shipping times below:. All shipping rates are calculated at checkout. For PO Box addresses, we only offer Standard
Yes! We offer Standard Shipping only for these addresses. The shipping timeline for a PO Box is 4-7 business days with our additional standard 1-2 business day processing time.
You will have 30 minutes from the time you place your order to change or cancel. You can do so within the confirmation window or by selecting "view or edit order" within your confirmation email. After 30 minutes, Stoko cannot make changes or cancel o
Currently, we only ship within Canada and the United States.While we hope to ship internationally in the future, at this time we do not have the appropriate medical device documentation and registration to sell our products elsewhere.
Following your purchase, you will receive an email confirmation. Once your order is processed and shipped, you will receive an additional email with tracking information. If you are having a difficult time accessing your tracking information, please
The date will be noted at the time of checkout! You will receive another email with tracking information once it has been fulfilled and shipped from the warehouse. If you cannot locate your confirmation email, or have any further questions. Please re
There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days please reach out to us at our contact form. A member of our team will reach out to the sh
We offer package protection at checkout. If you purchase package protection and your shipment is confirmed lost by the carrier, we will send you a second package as soon as possible!