All the fun questions about shipping or any issues you may run into, head here for all the answers!
Stoko offers shipping within North America only. Shipping durations by each available method are as follows:. Please note that the durations above are exclusive of a 1-2 business day processing time that our shipping team requires to pack your order
We offer Standard Shipping only for POS Box addresses. The shipping timeline for a PO Box is 4-7 business days with our additional standard 1-2 business day processing time.
You will have 30 minutes from the time you place your order to change or cancel. You can do so within the confirmation window or by selecting "view or edit order" within your confirmation email. After 30 minutes, Stoko cannot make changes or cancel o
Currently, we only ship within Canada and the United States.While we hope to ship internationally in the future, at this time we do not have the appropriate medical device documentation and registration to sell our products elsewhere.
Following your purchase, you will receive an email confirmation. Once your order is processed and shipped, you will receive an additional email with tracking information. You can view your order history with tracking information any time by creating
The date that your pre-order will ship by can be found in your order confirmation email. You will receive another email with tracking information once it has been fulfilled and shipped from the warehouse. If you cannot locate your confirmation email
There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days please reach out to us at our contact form. A member of our team will reach out to the sh
If you believe your shipment has been lost in transit, please email us at [email protected] and we will open an investigation with the carrier to track your shipment down or create a replacement order.