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Shipping & Order Status

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We offer free standard shipping on all products and purchases. Express shipping is also available at an additional cost.


How long does standard shipping take?

Depending on your proximity to our distribution center in Vancouver, Canada, please expect anywhere from 6-10 business days for standard shipping. Please allow and additional 1-2 business days for processing time.If you do require your package sooner

How long does your express shipping take?

We also offer express shipping for an additional fee, available at checkout. Delivery time is 2-5 business days for express shipping. Please allow and additional 1-2 business days for processing time.

Which countries do you ship to?

Currently, we only ship within Canada and to the United States.While we hope to ship internationally in the future, at this time we do not have the appropriate medical device documentation and registration to sell our products elsewhere.

How do I track my order?

Following your purchase, you will receive an email confirmation. Once your order is processed and shipped, you will receive an email with a tracking number. You can also track your package here.

What do I do if tracking shows my order as delivered but I still haven't received it?

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days please reach out to us at [email protected] A member of our team will reach out to t