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<p>We offer package protection at checkout. If you purchase package protection and your shipment is confirmed lost by the carrier, we will send you a second package as soon as possible!&#xA0;</p>

We offer package protection at checkout. If you purchase package protection and your shipment is confirmed lost by the carrier, we will send you a second package as soon as possible!

What happens if my shipment is lost?

Shipping & Order Status

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Stoko Support System

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my K1s?

How will these fit in my ski or snowboard boots?

Why do my K1s fit so tight?

How do I adjust the support of my K1s?

What should I expect when I first wear my K1s?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Do you have other sizing metrics to base my size off of?

Sizing & Fit Questions

What are the differences between K1 models?

How do I wash my Supportive Tights?

Can Supportive Apparel products be worn in the water?

How does the Stoko Ski Sock work?

How do I know when products will be restocked?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for return shipping?

Can I return or exchange Supportive Tights that have been worn?

What happens if the credit card I used purchased with has been cancelled?

Free Returns & Exchanges

How long does shipping take?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-sale ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

Do you have a phone number to contact your Support Team?

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

What is the compression class and rating of Stoko products?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

How do I start my warranty claim?

How long does a warranty order take?

What is covered under the Stoko 1-Year Limited Warranty?

What is not covered under Stoko's 1-Year Limited Warranty?

1-Year Warranty

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Payment & Promos

Will the K1s support my injury?

Do the K1s support Osteoarthritis?

Which activities are the K1s best suited for?

Do the K1s provide hip and lower back support?

Specific Use Questions

Frequently Asked Questions

What happens if my shipment is lost?Updated 2 months ago