Stoko Support Centre - USA logo
Stoko Support Centre - USA logo

All articles

Free Returns & Exchanges

Looking for more information on our 60-day risk-free trial? Or simply how to return or exchange your product? No problem!

What is Stoko's Return Policy?

Stoko accepts returns & exchanges within 60 days of the purchase date. We encourage you to put your product to the test before deciding to return. Move in them, get sweaty, and give them all you got.

What is Stoko's Exchange Policy?

We get it! Purchasing online has its challenges—which is why we are happy to provide free exchanges to ensure you get the right Stoko product!

How do I process a return or exchange?

It is important to know that there is a short break-in period with your Supportive Tights. This means it will take a bit of time before your tights begin to regulate and feel comfortable on your body. They can be a total pain at first and challenging

How are refunds credited?

Refunds are issued in the form of original payment. If the product is returned based on our return policy, your refund for the product and any applicable taxes will be refunded back to the original form of payment. Please note that shipping costs are

Who pays for return shipping?

Stoko will cover shipping expenses on all returns and exchanges in accordance with our return and exchange policies.

Can I return or exchange Supportive Tights that have been worn?

Absolutely. In fact, we encourage you to put your product to the test before deciding to return it! You need to move and be active in your Supportive Tights in order to feel their full support. Move in them, get sweaty, and give them all you got–if y

What happens if the credit card I purchased with has been cancelled?

We are unable to refund payment to a different credit card than the original order was purchased with. What we have commonly seen in the past, is that your bank provider will reroute the credit to either:. Once you receive the notification that the r

What if I don't have my order number?

Your order number can be found in your confirmation email and your shipment tracking email on the top right. If you are unable to find your order number, please reach out to our Support Team! They will be happy to help you.